At the Chalet we endeavor to provide our guests outstanding services and experiences in our serviced apartments, suites and luxury residences. We value your patronage.

Recognizing that privacy is important to our guests, we have developed the Chalet Privacy Policy which explains our practices regarding personal information we collect when you visit our serviced apartments, suites, furnished residences or our website, when you fill up a form and become member of our mailer or campaign programs.

We request you to read this policy document carefully before sharing personal information with us. By visiting our web sites, we will assume, you are accepting the practices described in this policy document.

This policy document may be modified from time to time and you are requested to check our web site frequently to see recent changes.


This policy document covers the following areas relating to privacy of information provided by you:

At various touch points with our guests, we may collect the following personal information: your name and contact information; date of birth; how you prefer to be addressed in communication from the Chalet, preferred modes of communication; your job designation and business address; spouse name, anniversary, credit card details, including the three-digit code that appears on the back of your credit card; member number of our loyalty programmes, membership numbers of frequent flyer or travel partner programmes you are enrolled into, your dates of arrival and departure from our hotels/restaurants/other outlets, your preferences when you stay or dine at the Chalet, your transaction history at the Chalet; offers you have availed of from third party marketers in response to communication from the Chalet. We may also record details on guests who have stayed or dined with you at the Chalet, including their names and contact details.


Besides the above, we may also collect the following:

User name and password selected by you when you register at our website or become a member of our loyalty programmes at our website.
 

If you choose to reserve a room online we record your arrival and departure dates, number of guests in the group, details of guest rooms and tariff details.

To ensure that you enjoy the same level of service across all Chalet Hotels and luxury residences, owned or franchised around the world, we may share your personal information with hotels within the Chalet Group around the world. While doping so, the Chalet will ensure that your personal information is handled per this policy.

If you use a corporate credit card, your billing information may be shared with your employer.

With third parties:
We use the services of third party service providers to provide certain products and services like credit card billing, reservations services, call centre services, management of the loyalty programmes (Chalet


Non-personal or anonymous information collected by the Chalet

We also may collect data by using web beacons, clear GIFS, pixel tags or similar means, which will tell us when you visit our site. Non-personal information like the domain name, the areas of the site you visit, your operating system, your browser version, and the URL you visited from, can be identified, which can be used to enhance your online experience by understanding your web usage patters.

We may use or disclose non-personal information for any purpose from time to time. For instance, we may embed e-mail addresses with images. In such cases where we combine non-personal information with personal information, the combined information will be treated by us as personal information per this policy.


Links to websites of third party marketers

If at some point in the future our websites contain links to third parties' websites, do please note, that we will not be responsible for the collection, use, maintenance, sharing, or disclosure of data and information by such third parties. For information provided by you on third party sites, the privacy policy and terms of service on those sites will be applicable and it is advisable to read the privacy policies of websites that you visit before submitting personal information.


Chalet?s policy regarding protection of its guests? personal information

Chalet will take the necessary measures to:

- Protect your personal information collected against unauthorized access, disclosure, alteration or destruction.
- Keep your personal up-to-date, consistent with applicable law.
- When you transact online, we seek to protect your personal information that you provide. However, do note that no security system or system of transmitting data over the Internet can be guaranteed to be entirely secure.
- Ensure that our affiliates and service providers take reasonable measures to maintain the confidentiality of personal information about you.


How long does the Chalet retain your personal information

The Chalet will retain your personal information for the period necessary to fulfill the purposes outlined in this policy document, unless a longer retention period is required or permitted/mandated by applicable law.


Should you want to opt out

If we possess your contact information, we may want to keep you posted about our products, services and events, through email. Should you prefer not to receive such marketing materials from us, you may let us know any time. Please send an email to unsubscribe@chalethospitality.com.

We will update your preferences as soon as reasonably practical. However, do note, if you opt out of the Chalet emailing list, as described here, we will not be able to remove your personal information from the databases of affiliates, franchisees or business partners with which we have already shared your personal information, prior to the date of your opt-out request.


Dos & Don?t to ensure your security

For your own privacy we advise you not to include sensitive personal information in any emails you may send to us. Please do not send credit card numbers or any sensitive personal information to us via email.
We do not knowingly collect personal information from individuals under 18 years of age. As a parent or legal guardian, please do not to allow your children to submit personal information without your permission.


Get in touch for any clarifications » Print this page

If you have any questions about this policy, please get in touch with us at info@chalethospitality.com.